Returns & Exchanges

At Cool Hog Snacks, we want you to love every bite, but due to the perishable nature of our food products, we can only offer refunds or replacements for items that arrive damaged or defective. Please contact our support team within 7 days of delivery to initiate a claim.

1

Document the Issue

Take clear photos of the damaged packaging and the product itself to help us process your request quickly.

2

Contact Support

Email our team at [email protected] with your order number and the photos of the affected items.

3

Verification Review

Our team will review your claim within 48 hours to determine if it is eligible for a refund or a reshipment.

4

Resolution Delivery

Once approved, we will issue a full refund to your original payment method or ship out a fresh batch of snacks at no extra cost.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing